Frequently Asked Questions

What time is check-in and check-out?

Check-in starts from 14:00 and check-out is until 12:00.

Can I request an early check-in?

Yes, early check-in may be available subject to room availability on the day of arrival. Please contact the Reception Desk for assistance.

Can I request a late check-out?

Yes, late check-out may be arranged upon request, subject to availability and additional charges. Please contact the Reception Desk for assistance.

What types of accommodation are available?

The resort offers rooms, bungalows, family apartments, maisonettes, swim-up accommodations and luxury suites.

Which room categories offer swim-up or pool access?

Selected swim-up rooms, beachfront swim-up bungalows, family apartments with shared pools, maisonettes and suites offer direct pool access.

Are beach towels available?

Yes, beach and pool towels are provided complimentary for resort guests. Lost towels are subject to a replacement charge.

Are luggage storage and luggage assistance available?

Yes, luggage storage facilities are available before check-in and after check-out, and luggage assistance can be provided upon arrival and departure.

Are laundry services available?

Yes, laundry, dry cleaning and pressing services can be arranged through an external partner at an additional charge. For convenience, a laundry bag and price list are provided in the wardrobe of each guest room.

What is the electrical voltage and plug type in the resort?

All guest rooms and public areas operate on 230V / 50Hz electricity and use Type F (Schuko) power outlets, in accordance with European standards. Guests travelling from countries with different electrical systems may require a suitable adapter.

Is there an ATM at the resort?

Yes, an ATM is available within the resort premises. Transaction fees, if applicable, are set by the ATM provider and the guest's banking institution.

Are baby cots available?

Yes, baby cots are available upon request and subject to availability.

Do all rooms have outdoor space?

Yes, all accommodation categories feature a balcony, terrace or private outdoor area.

Is Aldemar Olympian Village an all-inclusive resort?

Yes, the resort operates an extensive all-inclusive program with multiple dining and beverage options.

Until what time can I enjoy the All Inclusive package?

The All Inclusive package is available until 24:00.

How many restaurants and bars are available?

Guests can enjoy 8 restaurants and 8 bars throughout the resort.

Are all restaurants and bars open at all times?

The resort offers a variety of dining and beverage venues throughout the season. To ensure the highest service standards, the operation of individual outlets may vary according to occupancy levels and seasonal demand.

Are à la carte restaurants included in the all-inclusive package?

À la carte dining entitlements vary by package. The number of included dining experiences, participating restaurants and applicable conditions depend on the board basis and reservation type selected. Guests should review the details of their chosen package before confirming their booking.

Are vegetarian and vegan options available?

Yes, vegetarian and vegan options are available across the resort's dining venues.

Can you accommodate special dietary requirements such as gluten-free, lactose-free or food allergies?

Yes, the resort can accommodate a variety of dietary requirements, including gluten-free, lactose-free and certain food allergies. Guests are kindly requested to contact our Guest Relations team upon arrival or in advance of their stay, so they can be informed about the procedures and dining options available in accordance with food safety regulations and resort policies.

Do I need reservations for specialty restaurants?

Yes. All à la carte restaurants require advance reservations and are subject to availability. Guests are encouraged to book early during their stay to secure their preferred dining experience.

Is room service available?

Yes, room service is available at an additional charge.

How many swimming pools are there?

The resort features 41 pools, including large outdoor pools, children's pools, indoor facilities and shared pools.
Does the resort have direct beach access? Yes, the resort is located directly on a long sandy beach on the Ionian Sea.

Is the beach suitable for families?

Yes, the beach offers shallow waters and a long sandy shoreline ideal for families.

Are lifeguards available?

Beach lifeguard services are available during operating hours.

Is there a Kids Club?

Yes, the Olympian Kids Club offers supervised activities for children aged 4 to 12 years.

Does the resort have facilities for children?

Yes, including children's pools, a playground, organized activities and a 93-meter waterslide.

Does the resort have a water slide?

Yes, the resort features a 93-meter water slide for additional family fun and entertainment.

Can children use the water slide?

The use of the water slide is subject to the resort's safety regulations and operating procedures. Children must be supervised by a parent or guardian.

Are alcoholic beverages available to guests of all ages?

No. Alcoholic beverages are served only to guests who meet the legal age requirements, in accordance with applicable legislation and responsible service practices.

Is babysitting available?

Yes, babysitting services for children aged 4 to 12 years are available upon request, subject to availability and additional charges.

Are baby supplies available?

Yes, a range of baby amenities and supplies is available upon request. While many items are provided for guests’ convenience, selected baby equipment and services may incur an additional charge.

Is baby food available at the resort?

Yes, baby food can be prepared upon request. Guests are kindly invited to contact our Food & Beverage team, who will be pleased to assist with their baby's dietary needs whenever possible.

Can special meals be prepared for children?

Yes, the Food & Beverage team will be happy to assist with children's dietary requirements whenever possible.

Does the resort have a spa?

Yes, Elements Spa is a multi-award-winning wellness center offering a wide range of treatments and therapies.

What facilities are available at Elements Spa?

The spa includes massage rooms, beauty treatment cabins, hammam, sauna, relaxation areas and a hair & nails salon.

What sports facilities are available?

Guests can enjoy tennis courts, table tennis, basketball, mini soccer, fitness facilities, cycling services and a variety of water sports. Selected activities, equipment rentals and services may incur additional charges.

Are bicycles available?

Yes, bicycle rentals are available at an additional charge for guests wishing to explore the surrounding area.

Are water sports available?

Yes, a variety of water sports activities are available, at an additional charge.

Is there a fitness center at the resort?

Yes, the resort features a fitness center equipped for cardio and strength training workouts. Operating hours 08:00-16:00.

Are sunbeds, umbrellas and gazebos included?

Complimentary sunbeds and umbrellas are available for resort guests at the beach and pool areas. Beach gazebos are available at an additional charge and subject to availability.

Are pets allowed?

Pets are not permitted within the resort premises.

Is medical assistance available at the resort?

Yes, an independent licensed doctor is available on call. Medical services are not operated by the hotel and any consultation, treatment or related charges are payable directly to the doctor.

Can the resort arrange private transfers?

Yes, private transfer and limousine services can be arranged upon request. These services are provided at an additional charge and are subject to availability.

Is car rental available at the resort?

Yes, car rental services can be arranged through the resort. A variety of vehicle options are available, subject to availability and additional charges.

Where is the nearest pharmacy?

The nearest pharmacy is located in the nearby area of 2 km and additional pharmacies can be found in Pyrgos. Guests may also contact Guest Relations for assistance.

Where is the nearest hospital?

The General Hospital of Pyrgos is located approximately 13 km from the resort. In case of medical assistance, guests may also contact Guest Relations or the on-call doctor.

What is the Ilis Congress Center?

The Ilis Congress Center is a state-of-the-art conference and exhibition venue with 9,000 m² of event space.

What is the maximum capacity of the Ilis Congress Center?

The venue can accommodate up to 3,000 attendees.

Can the resort host conferences and corporate events?

Yes, the resort offers extensive meeting, conference, exhibition and event facilities supported by dedicated event teams.

Is parking available for event attendees?

Yes, underground and outdoor parking facilities are available.

Are there shops within the resort?

Yes, guests can enjoy fashion boutiques, souvenir shops, beachwear stores and a mini market.

Where is the nearest town?

The town of Pyrgos is located approximately 13 km from the resort and offers shops, cafés, restaurants, banks and local services.

How far is Ancient Olympia from the resort?

Ancient Olympia is located approximately 32 km from the resort.

Which airport is closest to the resort?

Araxos Airport is approximately 60 km from the resort.

Is parking available?

Yes, complimentary parking is available for resort guests.

Is Wi-Fi available?

Yes, complimentary Wi-Fi is available throughout the resort.

What makes Aldemar Olympian Village unique?

Aldemar Olympian Village combines a beachfront location, 41 swimming pools, extensive family facilities, award-winning wellness services, diverse dining experiences and one of the largest integrated congress centers in Greece.

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